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To: Jack T. Pearson who wrote (35999)3/29/1998 12:08:00 PM
From: rudedog  Read Replies (1) | Respond to of 176387
 
The 'service' they are talking about is not break-fix support, it is comprehensive design and development such as EDS and Andersen provide, including business process design, overall systems design, data re-engineering, etc. This is high-dollar consulting sold as a product. CPQ is not planning on changing its existing break-fix model significantly (except to maybe make it work a little better).