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Strategies & Market Trends : Three Amigos Stock Thread -- Ignore unavailable to you. Want to Upgrade?

To: Magnatizer who wrote (2531)	4/1/1998 11:38:00 PM
From: freelyhovering	Read Replies (1) \| Respond to of 29382

David J--Great report with wonderful verbal graphics on your part. I felt like I was there with you. Thanks, Myron

To: Magnatizer who wrote (2531)	4/1/1998 11:44:00 PM
From: Sergio H	Read Replies (1) \| Respond to of 29382

Dave, Madden and decor in the same sentence? Wow!!!! All kidding aside thanks for the tour de APCO. It is interesting to hear that you saw it as the company describes it. Sergio

To: Magnatizer who wrote (2531)	4/2/1998 5:54:00 PM
From: Magnatizer	Read Replies (3) \| Respond to of 29382

Muchos Buenos Dias Amigos y Amigas Como esta? Muy Bien thats about all I remember from my Spanish training. Oh yea, UNA CERVEZA POR FA VOR More APCO visit notes After leaving the call center we retreated back to Todds office. Conversation drifted to several topics. One of which is the reason APCO has been getting the recent contracts. The first step towards the recent expansion was the giving Honda quality service. Honda has sent several letters to APCO praising the service they have received. As any Honda owner knows they are one of the best service based car manufacturers in the world. Customer first. They choose APCO due to their ability to fulfill on top of the line customer service. That said, APCO developed quite a favorable reputation in their abilities as a top customer service oriented company through the handling of the Honda claims. Now when they bring potential clients into the corporate headquarters and show them the claims area they can refer to the success in dealing with Honda. This is why Allstate and Banc One made APCO their choice. Both are top customer service based companies which do not want to take a chance tarnishing the image which has taken decades to build by using a company with so so customer service skills. APCO knows this and they are solidifying their position through employee incentive plans. How many telephone service reps have 401Ks? I do not think it is a very large %. APCO service reps do. They also treat their employees to several (4) company outings every year. I have a copy of the Allstate brochure, but I thought I would let Cary give the lowdown on it as I am short of time. It looks very good to me. Also the confusion with the 7/100k: Allstate will cover any car upto 5 years of age and <100k mi. Ex. If the car is 4 years old and has 88k mi then the policy holder qualifies for a 1 year 12k mi policy. For those interested in SAH. I get the feeling that Todd is as excited about its posibilities as he is of APCOs. I will put some investing capital in once I decide which stock to sell (SUNW). May even make a quick trade on it as it looks like its due for a good point or so day. Regarding Larrys brothers company, Innotrac. I did not get a chance to talk to Larry as he was in a meeting. Todd said it was to IPO this month at $12. A thought: Auto companies, like all major companies, are outsourcing for parts, employees and other services. To myself I see them eventually outsourcing their service contracts to companies like APCO who can offer them lower costs and higher returns with less headache. It is not out of the realm of possibility that within the next 5 years APCO could be handling the extended warranty work for the big three. Maybe I am a dreamer but it all makes sense to me. ht david