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To: Amsterdam who wrote (85)	4/6/1998 8:02:00 PM
From: sand wedge	Read Replies (1) \| Respond to of 220

amsterdam, workflow? wouldn't the "hooks" or API's to integrate to the switch on one end and application on the other be more important?

To: Amsterdam who wrote (85)	4/7/1998 10:55:00 AM
From: TheRainmaker	Respond to of 220

There are those who provide custom tools and those who I believe provide a "ready-to-go" solution. Depending on a companys requirements they may select custom solutions like Nabnasset, Chordiant or a Versatility. If they want a solution that is "off-the-shelf" and ready to deploy in 10-30 days, they would select AnswerSoft. My view having listened to all of the above companies pitches is that some large companies want to customize their solution utilizing either an outside integrator like a KPMG or Arthur Anderson or a IS integrator, or they may want to take a customization project like this in-house. Other companies don't feel they need to pay an outside integrator the big bucks (many times in the hundred of thousands) to complete the project. These are the companies who are best suited with an AnswerSoft. There are benefits with both methods. The important issue is to find a solution that is standards based and provides easy scripting tools to allow your call center manager to change the configuration without the need for a company to send in a specialized crew costing big bucks. Good Luck