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Non-Tech : Datek Brokerage $9.95 a trade -- Ignore unavailable to you. Want to Upgrade?

To: Alex Pilosov who wrote (7749)	4/7/1998 10:16:00 AM
From: Mike Schoonmaker	Read Replies (1) \| Respond to of 16892

Alex... >>Datek messes up from time to time, but I doubt that other brokers don't. And it looks to me, from frequency and wording of complaints, that datek cleaned up their "treatment of disputes" since about 5 month ago, when they had peak number of complaints I am preparing to file a dispute myself... Datek gave me the worst execution EVER on Friday... was trading BLDPF during it's move in the PM... put in a market order to sell while stock was trading 121 1/4 x 7/16 @ 15:21:23, about 1 minute or so later, I did not have an execution, and the stock was showing weakness... I attempted to cancel my order, and the status of this cancellation went into "never-never land! I FINALLY called them at about 15:23, and they told me to NOW check the status (how fortunate), and they had just executed me @ 118 5/8! As you know, Datek says how they can execute marketable orders in 1 minute ot less... BULLS#@T! One minute after their confirmation of receiving my order, stock was trading 121 1/16 x 3/16... They executed me 2 1/2 minutes LATER than their 1-minute statement of capabilities! I protested via telephone, no return call. I called again, was told to protest via trades@datek.com. I rec'd a (unsigned) response, saying effectively, "tough luck, bub!" I called YET AGAIN, spoke w/a supervisor, who said he'd look into it again. At this point, I am furious, and am prepared to file w/NASD!!! Fumed, Mike