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Technology Stocks : Network Associates (NET) -- Ignore unavailable to you. Want to Upgrade?

To: RoseCross who wrote (2361)	4/8/1998 7:05:00 PM
From: Mike V.	Respond to of 6021

You are absolutely correct. Tech support at NETA works as follows. A customer calls an 800 # and the person that answers knows only the most basic answers, takes a name and phone # with a promise to respond within "N' days. The problem is then escalated to the 2nd level support. This person is part of the business unit that developed the software, but not the engineer that wrote the code. Their job is to interface to the engineering department, if necessary to resolve the problem. So if the individuals providing 2nd level support for SLM and the PM products were fired, as well as the engineers that wrote the code, that only leaves the "wealth of knowledge" that answers the phone.