InterVoice First Company to Deploy SpeechWave Secure Speaker Verification with Simultaneous Speech Recognition from Voice Control Systems
Patented Technology Eliminates Need for PINs and Passwords
DALLAS and ORLANDO, Fla.--(BUSINESS WIRE)--April 15, 1998-- Voice Control Systems, Inc. (NASDAQ:VCSI - news), a leading global supplier of speech recognition and related technologies, today announced that InterVoice, Inc. is the first interactive voice response (IVR) company to deploy SpeechWave (tm) Secure (tm). SpeechWave Secure, patented concurrent speaker verification and continuous digit recognition, is being featured at InterActions, InterVoice's annual users conference, held in Orlando today.
''InterVoice has worked closely with VCS to bring to market high accuracy, commercial strength speaker verification that greatly increases the security of sensitive applications such as telephone banking, credit card transactions, and medical information retrieval,'' said Greg Smith, InterVoice's senior vice president, sales and marketing. ''Drawing upon over a decade of experience in providing speech technology over the telephone, we expect that SpeechWave Secure will open new doors across many industries that require a high level of security to conduct business.''
Using SpeechWave Secure, a single, naturally spoken string of digits can be recognized and verified, allowing any application now using continuous digit recognition to add speaker verification without altering the call flow. For example, telephone banking customers can be verified while saying their account number as they ordinarily would, without the need to enter a password or PIN.
''The patented technology of SpeechWave Secure brings a great sense of comfort to customers completing telephone transactions, regardless of the calling environment,'' said Dr. Thomas Schalk, chief technical officer, Voice Control Systems. ''For example, the voice print representation of the technology is designed to work with cellular telephones, carbon-button payphones, and typical office telephones.''
SpeechWave Secure offers features that make it ideal for virtually all applications requiring heightened levels of security. VCS' patented Posi-Ident(r) feature provides extra protection through the use of personal questions when a caller's identity cannot be absolutely confirmed based on speaker verification alone, allowing the IVR system to handle an even greater fraction of calls without agent intervention.
''InterVoice and VCS have delivered many technological firsts during our long relationship providing customers with cost effective speech-driven IVR solutions,'' Smith said. ''We are looking forward to working with the banking industry, healthcare providers and other businesses that value security alongside customer convenience and ease of use.''
Voice Control Systems is a leading speech software platform provider, offering vocabularies in over 50 languages with more than 2.5 million recognizers, including 500,000 in telecom, installed in 30 countries. Speech-driven applications using VCS products are used today in telecommunications, automotive, consumer electronics, and interactive multimedia software to enable computers and electronic devices to understand and process human speech. VCS is headquartered in Dallas, Texas, with regional offices in Cambridge, Massachusetts, and Portsmouth, England. The company's stock is traded on the NASDAQ National Market System under the symbol VCSI. For more information visit the company's web site at wwww.voicecontrol.com.
InterVoice, Inc. (NASDAQ:INTV - news) is a leading global supplier of automated call processing solutions, with installed systems totaling over 9,800 in 50 countries. InterVoice systems are used in inbound and outbound call centers across virtually all industry sectors to increase revenues and customer service levels, with lower associated costs. With capacity ranging from six to thousands of ports, InterVoice systems integrate with virtually any telephone and IS environment, and are available in both customer premise equipment (CPE) and telco-compliant configurations. InterVoice, an ISO 9001 certified company, is headquartered in Dallas, Texas, USA and has representative offices in Canada, Europe, and Asia-Pacific. Company information and interactive product demonstrations are available on the World Wide Web at intervoice.com. |
