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Non-Tech : Datek Brokerage $9.95 a trade -- Ignore unavailable to you. Want to Upgrade?

To: Jon Normile who wrote (7850)	4/14/1998 11:36:00 AM
From: pat w.	Respond to of 16892

why, don't i ever see you exexcute customer's trade with "INCA" ?

To: Jon Normile who wrote (7850)	4/14/1998 11:53:00 AM
From: jawd	Read Replies (1) \| Respond to of 16892

You said: >>> Yesterday afternoon, we had technical problems that prevented us from processing our NASDAQ and listed orders for approximately a half an hour. There were some comments on this thread that Datek Online was able to profit from this situation. This is absolutely untrue. <<< I saw my 2000 DELL shares get sold at 3:09 about 20 mins before you say your problems started - somebody got the benefit of that sale - not me. >>> When we suffer a technical problem, not only do we not make money but we also don't meet the expectations that we set for ourselves. <<< You dont meet expectations AFTER the problem either. Nobody has had the courtesy to phone me and address my concerns nor reply to my email. I've phoned you twice and nobody gives any answers. >>> If you have a specific complaint please direct your complaint to our Customer Support (support@datek.com) or Compliance Department. <<< Been there - done that - I got no response. Yes I'm angry - not because you had a technical problem and I lost money - but because you have not addressed my concerns and needs promptly yet you have the time to write this stuff here disclaiming everything. Talk is cheap, you need to follow it with action. My name is John Haggins - a client who would appreciate some old fashioned service. Thank you

To: Jon Normile who wrote (7850)	4/14/1998 1:36:00 PM
From: Mighty_Mezz	Read Replies (1) \| Respond to of 16892

Jon - Any plans to implement a "change order" screen? Having to cancel, verify that cancel worked, then re-enter new order is more time consuming than necessary. tia, David

To: Jon Normile who wrote (7850)	4/15/1998 9:29:00 AM
From: CynicalTruth	Read Replies (2) \| Respond to of 16892

Mr. Normile. As was pointed out a couple posts ago, you ignore most of the customer questions and concerns that are asked of you unless somebody hits a nerve. Anyone who has been a customer for a year and a half such as myself knows this too be true. In this time many complaints have been posted about Dateks partial fills (amoung other things). When, Jon, is Datek going to address this situation?? I realize that getting that "Innovative" Dilbert ticker running was a top priority but the real users of your service are still waiting to hear about more important things. So Jon, Why won't Datek address the partial fills problem?? Does Datek profit from partial fills?? When can we expect an "All or Nothing" option?? Your customers are patiently waiting to hear Datek's answer. Thanks for responding.... John

To: Jon Normile who wrote (7850)	4/23/1998 7:03:00 PM
From: Robert Reiff	Respond to of 16892

Jon - I'm sure you know of the problems the last two days - Peter Stern at least acknowledged the problems. Please let us know your advise on a course of action when the processing is sooooooo slow. Orders hang in limbo. Can't cancel, can do anything. When system is working it's great, when it's not, it is very frightening - sort of like an earthquake - we don't know when it will strike. Other brokers were executing when Datek was not. Why was this? Would you please let us know what to expect, and acknowledge these issues that affect those of us who trade with you and have a lot of money at risk. Robert Reiff