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Technology Stocks : Cisco Systems, Inc. (CSCO) -- Ignore unavailable to you. Want to Upgrade?

To: JRH who wrote (13416)	4/15/1998 4:14:00 PM
From: aladin	Read Replies (1) \| Respond to of 77400

Hi, As a Cisco employee - I contacted our Investor Relations Department and they gave me the following press brief on the AT&T outage. As soon as a final determination is made as to the root causes, I will post the material on this forum. John Statement by Cisco Systems, Inc. Regarding AT&T Frame Relay Service Interruption April 14, 1998 On Monday April 13, AT&T experienced a widespread interruption in its Frame Relay service in North America. Cisco Systems is the primary supplier of switches for this service. From the moment the outage began, AT&T and Cisco teams have worked closely together - first to restore service, and then to determine how a similar incident can be avoided in the future. Specific action steps to improve products and processes are being implemented to correct all identified problems. The source of the problem has been isolated and teams are working to specify the root cause. In addition, Cisco has consulted with many companies who are joint customers of Cisco and AT&T to help them maintain business operations. In several instances, Cisco has dispatched personnel to work on-site with customers. "Cisco shares AT&T's commitment to providing the highest quality communications services. We view this interruption as unacceptable, and apologize to our joint customers who have been affected," said John Chambers, President and CEO of Cisco Systems. "Ensuring the highest level of network availability for our customers is always our top priority." "The Cisco team, together with AT&T, will continue to focus on this matter until we are convinced that all problems associated with this outage have been identified and resolved," Chambers added. "Our joint teams will provide root cause analysis, remedies and process improvements intended to assure that an outage of this nature does not reoccur."