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Non-Tech : Ameritrade -- Ignore unavailable to you. Want to Upgrade?

To: Sowbug who wrote (117)	4/22/1998 3:27:00 PM
From: Greta Mc	Read Replies (2) \| Respond to of 513

Yesterday I placed an order for MARG around 10:00. At 4:30, the status of the order was cancelled-expired. I thought okay fine. Today it's on the list of stocks I own. I foolishly did not check my list until after the stock was at 21 (I got in at 26). Today 3 of my trades have gone through. Two placed at 10:30 are showing open, two placed at 11:00 are showing open. And I know it would do no good to cancel them now--I'm sure they've already gone through. Yesterday, I was able to get some quick buying and selling done, but not today. I almost choked when I saw their commercial--"We know it's your money--trades go through fast and accurate---we've doing this for 23 years." I'm going to start looking for another provider. I'm going to look for some SI threads and hopefully find one that's faster. Part of the reason I like daytrading is because I hope to have days when everything's done by noon. How does their commercial go, "I traded my Ford for a Honda and my Honda for a Mercedes---all before lunch." Yeah, right thanks for letting me vent Greta

To: Sowbug who wrote (117)	4/24/1998 1:02:00 PM
From: Wayners	Read Replies (3) \| Respond to of 513

I never used to have problems with Ameritrade. It was best when they were still ebroker--hardly anybody used them and I got prompt fill reports. Not anymore. Its taking them hours to get those fill reports out. I'm finding myself having to call them on each and every trade to find out what the story is. I need a Datek account. What is it?--no fill in 30 seconds and its on them? That's what I need--and there's no human involvement. My latest AMTD story is yesterday I buy CPQ for $29. Took several hours to get a confirmation--I had to get it by calling them (as usual 15 minutes on the phone). Always heavy call volume. So then I put in a day stop order that should have expired yesterday. Then I put in a limit order to sell today at $29 5/8 and I see yesterday's order still being active. So I'm on the phone again to them to find out what the deal is. They change the stop order to expired and three hours later I still don't have confirmation on selling at $29 5/8. On options expiration last week I had written covered puts on a short position on VIAS. I was assigned on the puts--no big deal, but they didn't flatten my account. I had shares of VIAS both short and long. So I call them up and tell them to flatten it. They tell me they need to transfer me to somebody else to do it. So I get transfered and a computer says, "Our regular hours are such and such.." and I get disconnected. Next day I call again and talk to a live broker. Another 15 minute wait. The brokers says, "I'lll get that right over to the margin department". I put in an order hours later to buy AMD (which would have been filled at the low of the day). The order get s cancelled because I was up against margin limits because they didn't flatten the VIAS position like they said. I then had to call back again (another 15 minutes on the phone) to get the position flattened. I missed out on a 10% gain on AMD.