To: Maurice Winn who wrote (10125 ) 4/22/1998 1:17:00 PM From: dougjn Read Replies (1) | Respond to of 152472
Maurice..the more I think about it, the worse I think the quality control problems Qcom had with many of its phone keyboard connectors this quarter was. Not only why did it happen? Also, why did they not have enough quality control to catch that sort of thing? Think about it. We on this thread all give Qcom the HUGE benefit of the doubt because among other things we are impressed with the Saga of their introduction of a significantly better telecoms technology into the market, despite the huge odds of massive opposition from the entrenched and very rich encumbants. (Ericy et. al.) But put yourself in the shoes of the avg. cell phone buyer. Or that of the sales guy who has equipment from several lines to push along with that service contract. What sort of impression do you think this apparantly widespread keyboard quality problem creates? You know, the problem you yourself faced. This comes from this upstart cell phone company that you have seen produce these sort of very fashion forward adds on TV a few times. I mean you know Motorola, and its flip phones and that sexy but very pricy little StarTac. And you are seeing this European Ericcson guys a lot and some Nokia company. They seem to be ok, maybe not the highest end. But who are these Qualcomm guys. Are they some southeast Asian company? Anyway, pretty tacky quality. And they're trying to sell you on the idea that their PCS system is higher quality. But the coverage is still spotty, and only some of their units will roam everywhere. Not their model that supposedly competes with that little Motorola StarTac. And they can't get even their keyboards right. Sounds like a promise big, deliver small company to me. Think I'll stick with what I know and trust. (You understand this paragraph isn't me talking. I'm doing the walk in PCS phone buyer, or the guy selling to him.) Right???? I think its a big no no. Can they recover? Sure. But they blackened their eyes a fair bit I suspect. At least the return and replace policy seems right on. My impressions of HP were indellibly created by a series of calculators, all of which had EXCELLENT mechanical quality (in contrast to say Texas Instruments). And all of which ended up having a lot more features than I shopped for. After the first two I essential never looked at anyone else's models again. Just didn't care about supposedly better features. Wanted the basics to be rock solid and feel good. And besides, I figured HP often knew what I needed better than I did, ahead of time. It created a lifetime loyalty to them for me. Carried over to such things as printers. Big benefit of the doubt, anyway. Same thing with Sony. Makes me willing to pay up for the Brand. Up to a point, at least. Especially if I'm not sure I know all the factors I'm gonna really value before I make the buy decision. I know you are sensitive to this kind of thing. Your thoughts?? Doug