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Technology Stocks : COMS & the Ghost of USRX w/ other STUFF -- Ignore unavailable to you. Want to Upgrade?

To: Scrapps who wrote (14947)	4/23/1998 6:15:00 AM
From: Dick Smith	Read Replies (1) \| Respond to of 22053

Flashing your modem.... I flashed my (formerly-known-as) Sportster, and here's how it went. (1) You download the modem wizard from the net. Then you hang up, and run the program. (2) The modem wizard dials in, and figures out that you have an upgrade available. It downloads it... then hangs up the phone. (3) The modem wizard now sends the new program to the modem. This part is the "flash upgrade" which shouldn't be interrupted... since the modem has to overwrite its own program with the new one, it should be allowed to do the whole thing, or there might not be enough program left to load with.... It takes a while, too. (4) It says it's done. Reconnect to the net, and it works better. Hope this helps. You may be having problems during step 2 above... if so, your modem hasn't been changed, yet. One of the various ATIn commands (maybe ATI7... but depends on modem model) will tell you your modems version and build dates if you connect to the modem with a terminal program. In 3COM (former USR) modems, you can get command help while connected in that way, by terminating the command with a $, so that AT$ will list commands.... Hope this helps. If not, yes 3Com has people to answer the support line, although, like any phone support line, there will be a hold queue... it's not cost efficient otherwise! Dick

To: Scrapps who wrote (14947)	4/23/1998 6:39:00 AM
From: mike thomas	Read Replies (1) \| Respond to of 22053

3Com is run out of a phone booth somewhere. I have been trying to talk to a human for over a month about a problem I have with their Big Picture product with no luck. My last letter went to Boo Hoo Hoo's house in hopes he would direct it to someone with a human voice but I have yet to hear anything. Might take next week off and see if I can locate an actual factory somewhere, maybe go sit in on a Giants game in hope of spotting a techie,yikes!! regards