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To: joe who wrote (15273)	4/23/1998 12:53:00 AM
From: Mang Cheng	Respond to of 45548

I just received a hard copy of NetworkWorld Apr 13. On the Front-page it has a feature article titled 'Hearing the call - smaller companies buy in to LAN-based call center systems, but larger users are wisely waiting'. In this article, they mentioned InkTel - a call center telemarketing operator - uses a VoIP setup instead of a PBX setup. This is part of the text : "...uses an NT server along with an ATM switch from 3com, which delivers 25M bit/sec ATM links to call centre agents. A Bell-South T-3 link supports all required phone lines" "With the new system, which is still being rolloed out, agents are able to eliminate their phones altogether, instead using a headset attached to a PC." The article dosen't mention any other networking companies. An interesting real-life example of how VoIP is being used. Mang