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Non-Tech : Ameritrade -- Ignore unavailable to you. Want to Upgrade?

To: Gil Gilbertson who wrote (142)	4/25/1998 8:46:00 PM
From: Sundar Rajan	Read Replies (3) \| Respond to of 513

Trading horrors with Ameritrade 3 years back I enrolled with Ceres attracted by their discount prices. I was happy till about 2 to 3 weeks back - it lookis like the quality has gone down quite a bit. two example: 1. I placed a market order to buy LU (On my Fidelity real-time screen the price was 66 1/8). Ameritrade confirmed a fill at close @ 67 1/8. I sent an e-mail immediately that day and they corrected the price to 66 1/8. 2. On thursday I placed an order to buy 300 sahres of VVUS @ 11 3/4. Fidelity real-time price was 11 3/4 at that time. Never got a fill. On friday after about 20 minutes wait, a broker told me it was cancelled. He did the investigation and got back to me and said I was due a fill @ 11 3/4 and that I could sell my shares thru a broker as the online system would not be aware of it. These two incidents are forcing me to look at Brown&Co where I've had a IRA account with options including calls& puts for about a year. I never had a problem contacting Brown&co while there is a 10 to 20 minute delay with Ameritrade.

To: Gil Gilbertson who wrote (142)	4/27/1998 1:01:00 PM
From: silInv	Respond to of 513

It looks like that you are a big supporter of Ameritrade. For me, I am only stating the fact. Last time I called, they only say "I am sorry". As I stated earlier, I am still waiting for the improvement they promised. Either they don't have knowledgeable staff to estimate the quuipment needed or they try to save a few bucks by understaffing, I don't get anything back from them as I would like to have and the phone line cannot be trusted at this moment either. Until both of them can be improved, I would discourage anyone to "trade" with them. You can "invest" which should be OK. Just want to state my position. I don't own shares, long or short, of Ameritrade. I wish I shorted it when I put my first post. It went down about $3 since then.

To: Gil Gilbertson who wrote (142)	4/28/1998 3:50:00 PM
From: Clayton	Read Replies (1) \| Respond to of 513

Gil, You make me sick. I have experienced horror stories with them during the past few months and you like a jerk comes back and defend AMTD every time someone tells their story. You must be an employee of them or something. There is absolutely no excuse for AMTD's incompetency. I am not blaming the people who answer phones, but the freaking management for doing those massive ad campaigns without adequate infrastructure to support the volume. Hey, I don't have any problem buying books from amazon.com. They are a new business. So don't give me the crap about on-line trading being all brand new. The reason why I am so frustrated is that it take so long to take your account else where, which is what I am doing. BTW, I just found this thread. Clayton