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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: Boplicity who wrote (39835)	5/1/1998 9:50:00 AM
From: Mohan Marette	Read Replies (1) \| Respond to of 176388

Greg: This good news that DELL is challenging IBM for NO.1 spot in customer satisfaction in Notebook area. It also interesting and very curious to note that how Compaq has come down in quality and service! This really bad news for CPQ,its customers and more over the shareholders. Customer satisfaction scores for Compaq (NYSE:CPQ - news) declined substantially over the previous quarter, particularly in the services areas (technical support response, global service/support, and repair time). Compaq's major weaknesses against the competition are for product design, technical support response, global services/support, repair time, overall hardware quality, and price/performance. Among the 15% of respondent companies who have switched from one major notebook vendor to another in the past 12 months, 44% of them replaced Compaq as their vendor, due primarily to poor service, poor reliability, and price issues.