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Non-Tech : RAINFOREST CAFE -- Ignore unavailable to you. Want to Upgrade?

To: Kirk Pearson who wrote (4206)	5/3/1998 1:14:00 PM
From: Dennis Vail	Read Replies (2) \| Respond to of 4704

Here's a great post from MFaol by IheartRFC: Subject: MGM Observations Date: Sat, May 2, 1998 16:27 EDT From: IheartRFC Message-id: <1998050220272600.QAA28345@ladder01.news.aol.com> The following observations span from Sunday evening (April 26th) thru Friday Morning (May 1st). You will note with disappointment, as I did, how weak the breakfast hour was from Monday thru Thursday. The weakness is especially disappointing in light of the fact that the OZ Buffet (just across the way) is closed for remodeling as The Freep pointed out in an earlier post. Friday, however, was a different story altogether. I expected to walk in at 8:30 AM and find the usual 10 to 15 tables occupied. Instead, the place was almost full. Our waitress had an explanation for the big improvement. She said that the MGM had been full of AVON ladies the last few days who were there for an AVON convention. AVON ladies like to make substitutions when they order a meal. When they bumped up against the `No Substitution" policy of the Rainforest Cafe, they left mad, didn't come back, and apparently warned all of their AVON colleagues not to go there either. So, the waitress said, "Breakfast has been slow the last few days". Beanie Babies - Not a single one was to be found in retail all week. Yet, the gift shop at the Excalibur Hotel and Casino had plenty and the "Endangered Species" Store at Ceasars had literally hundreds of them in many varieties, old and new. It made me wonder if RAIN is perhaps being punished for their "$75 per Beanie" trick. Closing Early - I happened by at 11:30 PM on Wednesday to find the gates to RAIN closed. I asked an employee who was still in the vacinity about this and she said that when things are slow toward the end of the day as they have been recently, RAIN will close shop an hour ealier than the posted closing times. On the bright side, early closings demonstrate a willingness on the part of managment to practice cost control. Anyway, here are some day-to-day observations from the past week: Sunday, 7:00 PM Wait - 45 minutes with 30 people in line for seating passes. Lower Level Seating (400 seats) - Full Upper Level Seating (100 seats) - 1/2 Full Mushroom Bar - Full Retail - Full but only occasional buying, no lines at the registers Food - JamacaMeCrazy and Island Hopper Chicken were both excellent Service - Friendly and Excellent Order Time - 7:10 PM Food Arrival Time - 7:35 PM Bathrooms - Both the Mens and Womans needed some attention - Mens - no paper towels in either of the 2 dispensers - at least one of the 4 sinks had no running water - Womans - No paper towels in one dispenser - Towels all over the floor at the other dispenser - Dirty diaper left at the changing station - Curiously, when we got to the bottom of the steps that lead to the bathrooms, there were 4 employees just standing there. One of them asked how everything was. "Great, but have you seen the bathrooms lately ?" Receipt No - 61761 Wait - 15 minutes at 8:05 PM Monday, 8:00 PM Wait - 30 minutes with 40 people in line for seating passes Lower Level Seating (400 seats) - Full except for a few of the large tables that seat 6 or 7 Upper Level Seating (100 seats) - 3/4 Full Mushroom Bar - Full Retail - Full but again only occasional buying, no lines at the registers Bathrooms - Clean with plenty of towels this time Wait - 15 minutes at 8:40 PM with over 40 people in line for seating passes Tuesday, 9:00 AM Wait - None Lower Level Seating (400 seats) - 15 tables occupied Retail - A few browsers 10:00 AM - 20 tables occupied Tuesday, 10:30 PM Wait - None Lower Level Seating (400 seats) - Less than Half Full Upper Level Seating (100 seats) - Closed Mushroom Bar - A few people Retail - A few browsers Wednesday, 8:40 AM Wait - None Lower Level Seating (400 seats) - 11 tables occupied Upper Level Seating (100 seats) - Closed Retail - A few browsers Wednesday, 9:40 PM Wait - None, but 24 people in line waiting for "immedeate seating". Lower Level Seating (400 seats) - Full Upper Level Seating (100 seats) - Closed at 8:30 PM tonight Mushroom Bar - Half Full Retail - Full but only occasional buying, no lines at the registers Food - Mushroom Burger and China Island Chicken were both very good Service - Friendly and Excellent Order Time - 9:50 PM Food Arrival Time - 10:00 PM Receipt No - 65477 Wait - None at 10:30 PM with the Lower Level less than half full Thursday, 9:00 AM Wait - None Lower Level Seating (400 seats) - 11 tables occupied Upper Level Seating (100 seats) - Closed Mushroom Bar - Empty Retail - 3 people Thursday, 11:00 AM Wait - None Lower Level Seating (400 seats) - 1/3 to 1/2 Full Upper Level Seating (100 seats) - Closed Mushroom Bar - Empty Retail - Busy with occasional buying, no lines at the register Friday, 8:30 AM Wait - None Lower Level Seating (400 seats) - Almost Full Upper Level Seating (100 seats) - Closed Mushroom Bar - Empty Retail - 3 people, one was making a purchase Food - Tonga Toast and Breakfast of Bandits were both very good Service - Friendly and Excellent Order Time - 8:35 AM Food Arrival Time - 8:50 AM Receipt No - 66629 Wait - None at 9:15 AM but the Lower Level was half full with 12 people in line for immediate seating Thats all for now, Mike (end repost) Regards to all, Dennis

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