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To: Travis who wrote (12618)	5/5/1998 12:04:00 AM
From: Linda Kaplan	Read Replies (3) \| Respond to of 213177

Hi, Travis. Thanks for asking. It was a weird story because they were insisting that they log in every part they install (like with an electronic number), and that the board was a different board. They said the damage was not from normal use and they wanted to charge me for the repair and I had to take it up to very high levels. I told them of all my credentials and insisted that the machine had never been out of my hands and that no switch could have occurred here: if there was a different board, they'd inadvertently installed it there the last time they swapped the logic board. They found me credible enough to have a top tech review the situation. He himself gave me a call and told me that the board was indeed the correct board but that the mfr had changed the info they put on those boards so the tech hadn't recognized it and thought it was an unfamiliar board, but that it really was the board they themselves had installed. So they repaired it under warranty and returned it to me. The Ethernet hasn't worked since they sent it back to me but I'm not ready to grapple with that just yet. I'm hoping it's just the cable (which I sent them to check but which they might not have checked). The machine had been burning, so I sent them everything not knowing what had been damaged. Blech, so they apparently didn't check the cable or installed a logic board that doesn't do Ethernet properly. I can hardly wait for my next discussion with them. You might note that this story doesn't hold water entirely, since if the board was electronically logged in as they had told me, well, it would have been logged in no matter what the mfr put on the board! This suggests that they were untruthful in saying the board had been logged in when last replaced. The top tech seemed to suggest that the tech simply ogled it, thought it was unfamiliar and therefore a G3. Well, you can understand why I didn't want to embark on this discussion. On the day I sent it wway I bought a new G3, so I have bareily touched it since it came back from repair, anyway. Life is not easy here, however. I need a site to discuss troubleshooting. The apps on the G3 are constantly quitting or crashing with !D=10 or 3 or 2 or 1, but mostly 10. Constantly! So I'm saving lots of time in launching my apps on a G3 but since they're quitting on me a dozen times a day, I could almost as well be using the 3400, wherein nothing quit without warning or crashed. I was using 7.6.1 on the 3400 though, and 8.1 on the G3. Anyway, since they agreed to fix the 3400 under warranty I forgave and forgot. I am not returning my G3 for a refund. :-) Linda