Silicon Investor (SI) -- The First Internet Community

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Non-Tech : GameTech Int'l. GMTC < SATELLITE Bingo and more > -- Ignore unavailable to you. Want to Upgrade?

To: sigmass who wrote (111)	5/6/1998 6:08:00 PM
From: tgs59	Respond to of 400

Sigmass, Just saw your post to Shaq. I think you confuse commitment to service with maintenance issues. While it is true that a monitor may fail, and a handset may be dropped, most of the maintenance has to do with cleaning equipment and fixing light pens. As gross as it may sound, people like to chew on these devices, stick them in their ear, stir their coffee, etc. Halls also frequently change programs and pricing and they like to see us. GMTC technicians are strategically placed throughout the state to serve our customers. Our service support has been a tremendous marketing advantage and at this point is very efficient given the number of bingo halls and units in place. I appreciate you bringing this topic up, as this is an important competitive advantage that GMTC has over any existing or future competitor. In my opinion the GMTC handset is the best technology on the market today. I am intrigued by the RF technology, but it simply is not reliable enough at this point. Color would also be nice, but battery technology needs to improve. Most problems with the GMTC handset are related to player abuse, but these can usually be quickly repaired. When we first introduced the handset, I was concerned about theft, but it has not been a problem. I hope this helps you better understand the dynamics of the industry. tgs59

To: sigmass who wrote (111)	5/6/1998 10:01:00 PM
From: Shaquapa	Respond to of 400

Do I have to shoot the messenger? <g> We'll probably disagree on this one though. I have played every hand held unit in the market. GMTC hand held unit is by far the most superior (my opinion of course). That isn't to say that the others aren't good. They just don't have the graphics capabilities (they also don't cost as much to produce either) I've always said that every hall would be better with someone's product than without electronics at all. I have also talked with technical people from every company that is in the industry. The maintenance of GMTC's hand set doesn't seem to be a problem. Believe me, I was concerned about the staying power of the unit myself. It just isn't as "beefed up" as others, but so far they are performing well in the field. As to the service organization GMTC has, that is one of the best (again my opinion) things about GMTC. They have made a total commitment to service (not because they have to as you suggest) , which most other companies have not. I believe the companies that survive the coming years are going to HAVE to me more and more service oriented. (talking with players, managers, hall people, cashiers, etc.) I think I'll wait to see the court papers myself. Plaintiffs and defendants have vested interests in divulging skewed information. It's easy enough to check. Good point about wars being lost underestimating an opponent. I am a student of Sun Tzu, so I rarely do. Besides, I don't see it as a war between companies per se. Certainly there will be battles over particular halls, but the war will be enlarging the market. This isn't a zero sum game. There's no reason we can't make money with AGTI, GMTC, MGAM, and whoever else out there has quality products. What do you make of the volume today?