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To: PartyTime who wrote (6800)5/9/1998 12:07:00 AM
From: PartyTime  Read Replies (1) | Respond to of 18444
 
It's better than snake oil:

From Webpedia:

The Emergence of the Web Salesperson

I have often wondered whether it is possible to be an effective Web Salesperson.
That is, without having to learn so much of the technical materials such as
HTML/DHTML, Perl32, Visual Basic, C++, UNIX, Windows NT.

I am referring to a certain professional, the Salesperson, who has a keen desire to
understand the customer's needs and fills their need, such as helping them build a
decent web presence. These personal skills of understanding the customer are
transferable from any field of sales, but a new Salesperson to this industry may not
have a firm grasp of the emerging Web-based technology.

Quite often the prospective customer tends to be somewhat confused when the
Webmaster or Programmer speaks in the lingo of the Internet and the Web-related
designing. It becomes more confusing when the Webmaster talks about the pricing
of various elements of the Web design, such as X dollars per page, Y dollars for
ActiveX component, Z cents for JavaScript.

The hapless customer may never understand the reasons of costing and content,
when all they want is to set up a simple store-front web page. That's where the
experienced marketing and salespeople come into play, as it is they who have the
ability to conceptualize the customer's ideas into reality.

The idea is to sell or market the customer's concept of the product or services. By
understanding some of the basics of Web design, and acting as an interface
between the customer and the Webmaster, the customer will generally benefit as
their needs and interests are clearly understood and represented.

The added benefits of the Salesperson understanding the Web-based technology are
tremendous, including:

1.Improved customer satisfaction and relationship;
2.Ability to develop initial prototypes of web pages;
3.On-going servicing and updating;
4.Increasing desire to keep in touch with the changing customer-focused
Web-based trends.

So how does the Salesperson go about the process of becoming a Web
Salesperson? There are several avenues, in addition to cost and time. In fact, it can
be done with a decent budget. The most important factor in becoming a successful
Web Salesperson is this:

The desire to be interested and the willingness to develop product knowledge

It is always best advice to use products that have been well regarded in the
marketplace in terms of ease of use and popularity. The suggested products
mentioned below are not intended to be definitive, there may be other products that
serve the same purpose. These products should ideally be installed in a Notebook
computer which the Salesperson can carry with them on the road, or when they
travel abroad. This is also a great way to sell the idea of web hosting and
"near-instant" prototyping.

Web Browsing software

Learn both browsers as thoroughly as possible - Microsoft Internet Explorer and
Netscape Communicator. These are the two most prominent browsers and it always
pay to know how to use both. The customer would be pleased that you would be able to handle their favorite browser.

Web Authoring software

One should at least know how to use one web authoring software such as Microsoft
FrontPage 98. It is currently the most popular one in the market (see our review).

Having it installed in the Notebook and being able to show at least a prototype
version of what the prospect's web site might look can potentially clinch a sale.
Other software includes Claris HomePage 3.0, and Adobe Pagemill 2.0. I have used
FrontPage 98, and I'm glad I learned. It gives new direction and opens up exciting
sales avenues.

Visit quality sites regularly

It always pays to visit the various quality Web sites, especially the award-winning
ones. The object is to learn what's available out in the market and how it's being
done. Staying abreast of these sites can keep you alert to inform your customers of
new developments. Inevitably the customer may want to have these features or ideas
implement. There are some Web sites such as 100hot, which maintains a roster of
Web sites that have won awards.

Read a simple book on HTML

Yes, I did say without programming as the title of the article above suggested. You
can just get by without knowing anything about HTML. However, consider this fact -
it is nearly unavoidable, and the good news is - you don't have to learn the detailed
aspects of HTML. An understanding of simple concepts of HTML is just as good.
That way, you can earn the customer's respect as a knowledgeable Salesperson
that knows what they are talking about. By the way, HTML stands for HyperText
Markup Language. You can learn more about HTML here.

Becoming Certified

Larger corporations are now demanding that certain professionals should have some
credentials or professional qualifications relating to Web designing and hosting. This
is especially true as the Internet technology is still a young industry and standards
are being formulated and revised constantly.

The Internet is growing very rapidly. This can cause customers to be taken
advantage of, unintentionally or otherwise, by the less-informed person. Having the
certified credential is definitely a way to gain the customer's confidence and trust. A
good certification is the Certified Internet Business Strategist, whose one page test
is given by Novell, Inc. For more details, visit Netboss.com. This certification is an
ideal one for the Web Salesperson. Earn it. Learn the new ideas. It's worth the effort.

Keep reading good books on Salespersonship

In the last two years, I have never seen so many excellent books on
salespersonship, selling, marketing, negotiation and influencing to name a few. I am
amazed at the amount of wisdom and ideas that these books can convey. When you
read, try to apply them in practice, it becomes a good habit. Some essential books:

First Things First - Steven Covey
The Seven Habits of Highly Effective People - Steven Covey
Walk like a Giant, Sell like a Madman - Ralph Roberts
Managing to Have Fun - Matt Weinstein

Summary

A knowledgeable, and perhaps certified Web Salesperson can go a long way to build
a good relationship with customers who need a Web site with a mission and
purpose. It's true that the initial efforts of learning the basics may be challenging in
terms of time and inclination. The payoff is far greater when the customer can look to
you for good advice and ideas. The customer's needs will also change because they
will always want to work more smart than hard, be more productive than inefficient.
With this newly acquired knowledge, you can become an effective communicator
between the Webmaster and the customer. Last important advice - believe that you
can do it and learn from your mistakes. You'll be glad you did.

Written by Miku B. Sippy



To: PartyTime who wrote (6800)5/9/1998 12:14:00 AM
From: PartyTime  Read Replies (1) | Respond to of 18444
 
What's coming down the pike? Note that Doubleclick gets honorable mention. But it is the company that did Webpedia's site.

From Webpedia:

Advertising Bargains on the Net

Why Advertise?

As far as targeting goes, the Web is the best way of broadcasting your message to
the right people. For example, if your company is looking to sell space in dog
kennels, you could take the old option and place an ad in a newspaper. You may get
a little response, but not nearly as much as a cleverly targeted ad on Web sites
featuring the man's best friend might bring.

You can aim your ad based on the type of user you want. High profile Web
advertising companies can give you the option to let only people with a certain
browser, operating system, or domain see your ad. For example, Microsoft could
target ads for Encarta only to people running Internet Explorer with an .edu domain.

The Web is the only medium which can give you access to precise 'real-time'
statistics, showing the effectiveness of your campaign by monitoring clicks. Let's
say that halfway through the promotion you realize it's not all going to plan; you can
reassess your objectives without sacrificing time or paid for ad space.

The average Internet user is about 35 years old with an income of over $50,000. This
highly desirable and educated audience is enough to leave any top marketing
manager weak at the knees.

Next: Advertising Methods

Advertising Bargains on the Net

Advertising Methods

Link Exchanges - These are free services. Everyone is a winner in this form of
advertising; they all work in different ways, usually rewarding you for impressions of
random banners on your site. A well-designed banner will be of great benefit as the
traffic can be hard to come by. This kind of advertising is generally reserved for the
web hobbyist or non-profit sites.

Banners - This is the number one method of promotion on the Web. A banner is a
wide graphic that advertises a product or service that links to your site. The success
of this kind of advertising relies heavily on the design of the banner. This is where
advertising know-how comes into the equation. The price is usually listed in terms of
CPM or cost per mille (French for thousand).

Try to avoid advertising on a page with more than one banner on it; you are then
competing with the other banners for hits.

DoubleClick Network is the biggest provider of top quality banner advertising on the
Web: precision targeting and attractive CPM rates make it the most reputable
company of its type. Having already handled over one billion banner impressions, and
possessing the know-how of any top advertising house, DoubleClick is a great place
to look for any advertising campaign.

Direct Email - "Spam." Direct email may seem like a very cheap way of reaching a
large amount of people, but the vast majority of netizens don't even read the trash; it
is very annoying to the reader. No respectable company uses this method of
advertising.