Ascend Appoints Expert Scott Thompson to Head Global Integration..
Business Wire - May 11, 1998 08:20
ALAMEDA, Calif.--(BUSINESS WIRE)--May 11, 1998-- Former Compaq Senior Executive to Drive Range of Services and Increase Ascend Service Revenue
Ascend Communications, Inc. (NASDAQ:ASND), the leading provider of WAN networking solutions for network service providers, today announced the appointment of Scott Thompson to the newly created position of executive vice president, Global Integration Services. Thompson, who joins the company from Compaq Computers, is responsible for driving the company's services business worldwide, focusing on customer service, education, and professional services. He reports to Ascend's chief executive officer, Mory Ejabat.
With this appointment the company also announced the creation of the Global Integration Services Business Unit, consisting of customer technical support and education, logistics, and professional services. The new division, which brings together all Ascend service offerings worldwide, will expand Ascend's Customer Support Centers and education capabilities, and will focus on increasing Ascend's revenue through network integration and other value-added services.
"Ascend is committed to providing the broadest set of service offerings that support our customers' business, by addressing the full network life-cycle including planning, design, implementation, and operational support and management," said Ejabat. "Bringing an executive of Scott's caliber aboard signifies our commitment to these value added services, and our intention to make services a significant part of our revenue mix going forward."
Prior to joining Ascend, Thompson was vice president of Global Service and Solutions for Compaq Computers, based in Houston. In this role Thompson oversaw a global re-architecting of the PC giant's services business, including steps that are already resulting in increased services revenue and greatly improved customer satisfaction for the company.
In addition, he was with Tandem Computers for more than 17 years, most recently as president and Managing Principal of Tandem Services Division. Thompson brings a wealth of experience in International business and services management to this new role.
Ascend Services Offerings
Ascend today offers a full range of services to its customer base, including customer support, education and professional services.
-- Customer Support. Ascend operates 24x7 Customer Support Centers (CSC's) supporting all major world markets, with facilities in Alameda, Calif., Westford, Mass., Sophia-Antipolis, France, Melbourne and Tokyo. These centers provide front-line problem analysis and resolution to Ascend customers, as well as technical consultation and escalation to resellers, authorized service providers, and service partners. In addition, Ascend field operations engineers are available for dedicated account support or rapid deployment when critical situations demand.
-- Professional Services. Ascend has led the WAN equipment market in partnering with its customers through its Professional Services Group to enable them to develop and deploy new, revenue-generating data services rapidly. Ascend's Professional Services staff has assisted in developing, implementing and installing the largest Frame Relay and ATM networks in the world.
-- Educational Services. Ascend offers a comprehensive range of customer education programs, as well as the Ascend Certified Technical Expert (ACTE) certification program to help customers better understand and utilize Ascend products. Ascend operates 20 training centers around the world, including major facilities in the United States, Europe and Asia-Pacific.
"Ascend Global Integration Services is about helping our customers deploy and manage complex service networks," said Thompson. "Our heritage with ISP and Carrier customers is not about selling boxes, it's about enabling customers to create and deliver new services that help them increase their revenue opportunities. I intend to build on the great work that Ascend has done to date in services, and deliver a world class capability that will make our customers more successful and contribute to Ascend's revenue stream." |