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To: Gary Korn who wrote (4186)	5/11/1998 6:27:00 AM
From: Glenn D. Rudolph	Respond to of 164687

I just spent a good amount of time on the borders.com site and, well, I've just gotta say: Wow!!! I had only intended to check it out for a second time but I ended up buying a video I'd been looking for and a couple of CDs. And this on a book site! Gary, I do not want any one on this thread thinking you and I are similar LOL:-) I also found the Borders site excellent. Laura has been looking for a certain documentary by PBS that is a collectors set for years. Borders had various versions or at least various versions they could order. I was confused about the differences and sent an email to customer service and received this reply within a few hours. "Thank you for contacting us at Borders.com! We offer two publications of Ken Burns' "The Civil War" Collector's Set. The set priced at $149.98 contains 9 VHS tapes and was produced by Turner Home Entertainment. It also offers closed captioned, HiFi and stereo sound. The set priced at $179.95 also contains 9 VHS tapes and HiFi sound, but was produced by PBS Video. Please let me know if you'd like any additional information and thanks again for shopping at Borders.com! Dana. _____________________________________________ CustomerService@borders.com Visit us at www.borders.com 10 Million Books, CDs and Videos. Available Now. > ---------- > From: grudolph@toolcity.net[SMTP:grudolph@toolcity.net] > Sent: Sunday, May 10, 1998 12:27 PM > To: CustomerService@borders.com > Subject: 303 - Questions about placing an order > > NAME_FROM: > Glenn D. Rudolph > > ORDER_NUMBER: > > > PHONE_NUMBER: > 814-336-3419 > > EMAIL_BODY: > I do not know what difference is between The Civil War Collector's Set > by Ken Burns made in 1990 number 5316. One has a price of $149.95 > andthe other is $179.95. The descriptions and stock number are > identical. I would like to order this set. Thank you. This is a video > VHS set > > Glenn D. Rudolph" Needless to say I placed my order.I also received a call from a customer service person in Tenn asking if all went well:-) This was a Sunday and Mother's Day to boot. Back to the tax issue: BGP main office is in MI and the wharehouse is in Tenn. They are charging sales tax in only those two states. Hmmm....