To: David Lawrence who wrote (15333 ) 5/11/1998 4:46:00 PM From: Moonray Respond to of 22053
HP introducing new Internet products Reuters - Posted at 6:14 p.m. PDT Sunday, May 10, 1998 PALO ALTO, Calif. -- Hewlett-Packard Co. Monday will unveil its new ''e-business,'' strategy with a line of products designed to help more companies, including itself, make better use of the Internet. While HP describes the new products as ''mission-critical'' for online transactions, analysts say they could be equally critical to HP. The company, which is best known for things like PCs and printers and calculators, has been slow to make some of its products relevant to the Internet. Without a clear strategy in this area it risks losing business to competitors like International Business Machines Corp.. ''HP's primary competitors like IBM and Sun Microsystems have been at it for a while,'' said Salomon Smith Barney analyst John Jones. ''Everything we do is online these days, and if from a hardware or software standpoint a vendor doesn't support my ability to do that, they're out.'' Although everything may already seem to be online, HP based its new products on the assumption that much more business could be taken on the Internet, if better e-commerce solutions were developed. ''There are a number of issues with the World Wide Web that still need to be resolved so that customers can feel comfortable about large scale, commerce-based applications,'' said Nigel Ball general manager of HP's Internet and Application Systems Division.'' HP's new strategy for addressing these issues is the ''Web Quality of Service'' line of technologies, along with a partnership with Cisco Systems Inc to develop additional technologies aimed at more ''predictable Internet service end-to-end.'' Key products in this line include ''Peak Usage Management,'' designed to prevent the sort of system overload that occurred during last October's mini stock market crash, when large volumes of investors flooded their online brokers for stock information. Other products include ''User Classses,'' to let businesses distinguish the occasional customer from its premiere customer and offer different services accordingly; and ''Service Classes,'' so that business can prioritize transactions during peak usage periods. An online retailer, for example, may want to make sure that sales transactions take priority over browsing so they can maximize profits. ''Right now, the Web is the same for everybody,'' said Ball. ''It doesn't' matter if you are a casual browser or someone spending $10 millions. The Web is unable to distinguish you from the masses.'' He said companies have generally approached these issues by adding servers or bandwidth but most have not yet come up with smooth solutions. ''Even though these sound like fairly basic issues, nobody's addressing them, other than with fairly clumsy routes.'' o~~~ O