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Non-Tech : StockEdge Online (Realtime Quotes) -- Ignore unavailable to you. Want to Upgrade?

To: jdx who wrote (181)	5/11/1998 3:36:00 PM
From: Marc D.	Read Replies (1) \| Respond to of 1463

Actually, they got it up and working for me somewhere around 3 hours after the open. In response to my request for help via e-mail they responded about an hour later (an hour and a half after the open), simply saying they were aware of a networking problem and were working on it. I expect to have problems every once in a while with my data provider - it seems to be par for the course. At this point, what's important to me is how they handle the situation when they are down. That's the true test of what kind of company they are. They handled the problem reasonably quickly this morning, but I may be nonchalant just because I didn't have any trades I needed to make...just missed opportunities. I do think, though, that they should have broadcast (e-mailed) a message to all L2 subcribers when they became aware that it was their problem, rather than let me fumble around for a while with my computer and telephone.

To: jdx who wrote (181)	5/15/1998 7:59:00 AM
From: jdx	Read Replies (2) \| Respond to of 1463

Latest modification dated 5-8-98(for Stockedge online)---what does it actually fix or improve upon? I am wondering if I should download it or just stay with the original release 1. Have had some problems with level 2 screen but nothing too major. I too am hoping for OTC BB stock coverage asap. Does anyone know how to delete symbols from the drop down menu in chart screen. I am finding that this is the problem area for 50 stock limit. Symbols build up there even though I delete them from the data manager. Short of deleting the entire chart screen there must be another way. TIA Have a great day all JD