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To: Michael Coley who wrote (6394)	5/14/1998 11:33:00 PM
From: Dale Stempson	Respond to of 7685

Re: >>> As far as whether or not it will improve quality, I have to disagree with you. ISO merely documents procedures and ensures that the procedures are followed (at least every six months or a year when the inspectors are there...). ISO POTENTIALLY could improve quality, but only if the company is fully embracing the processes and improvement potential. <<< Michael, I didn't say ISO will improve quality, I said: "It does hold some value however, as it indicates a real effort to improve the quality of their products and reduce costs." While it is certainly true that certification does not guarantee quality, it does provide a good foundation for a company to implement processes that lead to improvement. By ensuring those processes are documented and followed, a company has a better chance of reducing errors and thus reducing costs. I will point out that it is entirely possible to simply go through the motions and maintain certification. An ISO certified company can manufacture a piece of junk or a top-of-the-line product. I firmly believe however that most companies who have a registered quality system do benefit from the effort. Regards - Dale