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Technology Stocks : Melita International (MELI) -- Ignore unavailable to you. Want to Upgrade?

To: J. DANN ADAMS who wrote (65)	5/27/1998 9:45:00 AM
From: ekimaa	Respond to of 203

NORCROSS, Ga.--(BUSINESS WIRE)--May 27, 1998--Melita International (Nasdaq: MELI.O) announced that it has signed a contract with Citicorp Credit Services, Inc. (CCSI) for the installation of Melita's intelligent call center management solutions and agent workstations in five U.S. CCSI call centers. The multiple-year PhoneFrame(R) Explorer and MAGELLAN(TM) product and service order totals more than $10 million. Citicorp Credit Services, Inc. provides customer service and collections for Citibank's credit card business. PhoneFrame Explorer is Melita International's new Year 2000 compliant customer interaction and call management solution incorporating the proven performance of the PhoneFrame product line with an innovative, open, scalable architecture. PhoneFrame Explorer provides call centers with powerful new capabilities to meet today's increased-productivity pressures on a platform designed to meet business demands. It is based on the Company's breakthrough MPower(TM) open, standards-based, scalable, object architecture, and incorporates new software applications, new adoptive interface components and new highly-resilient system packaging. MAGELLAN is a user-customized application that guides call center agents through each customer interaction. The software supports transparent, real-time access to enterprise-wide customer and product information, presenting it in a Single System Image View(TM) -- Melita's term for the unified presentation of disparate information at the agent's desktop. MAGELLAN combines real-time data from multiple, enterprise-wide sources (host sources, relational databases, and other Windows applications). About Melita Melita International is a leading provider of integrated customer interaction and intelligent call management systems that enable businesses to automate their call center activities, enhance telephony-based customer commerce and provide a superior level of Customer Care(R). Melita International's worldwide customers include, among others, leading organizations in the financial services, retail, media and communications and service bureau industries. The Company began operations in 1983 and issued its initial public offering in June 1997. Melita International's web address is melita.com. About Citicorp Credit Services, Inc. Citicorp Credit Services, Inc. is a unit of Citibank, which is the largest issuer of Visa and MasterCard in the U.S. with more than 57 million cards in circulation. It is a subsidiary of Citicorp, which, through its Global Consumer business, offers consumers credit, payment and investment services through branches, electronic access, and charge and credit cards. Citicorp's global network spans 100 countries and territories with 3,000 locations. Citicorp's web address is citibank.com. --30--DP/at* CONTACT: Melita International Maryjane Stout, 770-239-4402 Fax: 770-239-4489 Email: mstout@melita.com KEYWORD: GEORGIA INDUSTRY KEYWORD: COMPUTERS/ELECTRONICS COMED INTERACTIVE/MULTIMEDIA/INTERNET Today's News On The Net - Business Wire's full file on the Internet with Hyperlinks to your home page. URL: businesswire.com Copyright 1998, Business Wire