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Technology Stocks : Lucent Technologies (LU) -- Ignore unavailable to you. Want to Upgrade?

To: ALTERN8 who wrote (2646)	5/18/1998 5:16:00 PM
From: Claude Edelson	Respond to of 21876

Alliance between lucent and nicey (yes I own shares in both companies) starting to pay off: Electric Insurance Company Implements Nice's Quality Measurement Solution; System Fully Integrated with Lucent Definity G3 PR Newswire - May 18, 1998 08:17 -------------------------------------------------------------------------------- BOSTON, May 18 /PRNewswire/ -- NICE Systems Ltd. (Nasdaq: NICEY) today announced that Electric Insurance Company (EIC) has implemented NICE Systems' quality measurement solution at its Boston-based call center. EIC has fully-implemented NiceUniverse 3.0 and integrated the system with its Microsoft Windows-NT network and Lucent PBX. Electric Insurance Company, with annual sales of over $250 million, is using the system to monitor the quality of service provided by its approximately 150 agents, who provide direct auto, home and boat insurance and related services over the phone. NiceUniverse 3.0, integrated with Lucent's Definity G3, will provide EIC simultaneous voice recording and screen capture for quality measurement as well as recording on demand capabilities to verify transactions. "Electric Insurance Company is committed to developing a world-class service platform," says Chuck Giovanniello, IT program manager for EIC. "NiceUniverse was by far the most impressive product we looked at for recording and analyzing both voice and data transactions." "As a partner in Lucent Technologies' BusinessWorks Alliance Program, we are pleased to have Electric Insurance represent a showcase site for NiceUniverse 3.0 integrated with Lucent's Definity G3," says Morgan Sturdy, President of NICE Systems Canada Ltd., who leads the company's North American sales division. "We look forward to long-term customer partnerships, such as the one we have set with Electric Insurance Company, to provide call center solutions now and in the future." NiceUniverse is a Windows-compatible CTI application that automates call center recording and monitoring and assists management in objective evaluation of agent performance. Agent transactions (voice and screen) are digitally stored and easily retrieved using CTI criteria such as DNIS, ANI and other data. Calls are played back from the workstation of the reviewer who evaluates agents performance using the systems' on-line grading templates and integrated reporting capabilities. NICE Systems provides Computer Telephony Integrated (CTI) logging, quality measurement and workflow solutions for voice, fax and data. NICE's solutions offer integration with key telecommunication technologies and meet the increasing demands of financial institutions, call centers, air traffic control sites and public safety organizations. For call centers, NICE offers a full range of voice recording and quality measurement solutions. Founded in 1986, NICE is headquartered in Israel, with a global distribution network and subsidiary companies in the U.S., Canada and Germany. (This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are based on the current expectations of the management of NICE Systems Ltd. (the Company) only, and are subject to a number of risk factors and uncertainties, including but not limited to changes in technology and market requirements, decline in deman for the company's products, inability to timely develop and introduce new technologies, products and applications, loss of market share, pressure on pricing resulting from competition, inability to maintain certain marketing and distribution arrangements, which could cause the actual results or performance of the company to differ materially from those described therein. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission.) SOURCE NICE Systems Ltd. /CONTACT: Natalie Corren, Israel, 972-3-645-3779, or Knox Henderson, 604-207-5067, both of NICE Systems; or Katerina Charalambous of Anne McBride Co., 212-983-1702/ (NICEY)