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Non-Tech : Datek Brokerage $9.95 a trade -- Ignore unavailable to you. Want to Upgrade?

To: Dave Hanson who wrote (8569)	5/18/1998 7:11:00 PM
From: clochard	Read Replies (1) \| Respond to of 16892

Can someone tell me more about Investrade? Specifically, are balances updated immediately online after a trade is completed? Are Options traded smoothly? How about BB stocks? Is the touch tone trading system any good?

To: Dave Hanson who wrote (8569)	5/18/1998 8:44:00 PM
From: peter michaelson	Read Replies (1) \| Respond to of 16892

Thanks for telling us this story, Dave. It certainly raises my level of confidence in Datek's customer service. Sounds like Tim is making good progress. Peter

To: Dave Hanson who wrote (8569)	5/18/1998 10:33:00 PM
From: Gokhan Gezmisoglu	Respond to of 16892

Datek customer service is definetly improving. Following is my experience with their customer service. I had a problem with a market order couple weeks ago. I was long around 1000 shares of PPOD and entered a market sell order around 9:35am. I also have an ETrade account and I was long 3000 shares of PPOD in that account. I entered a market sell order in the ETrade account too. ETrade sell was executed in 10 secs but Datek took 40 minutes to sell PPOD at the market. I have to say this was highly unusual and it was the very first problem I encountered with Datek, they are usually very fast (especially compared to ETrade). I think I lost around $350 because of the late execution as PPOD tanked after the open. Well I called 1-888 # and talked to John Tropy. He said he will call back. I really did not think he will ever call back. I was away on a business trip the next 3 days. When I came back there were 3 voice messages from John not to mention 3-4 emails asking me to give him a call back. Before I had a chance to call him back, he called me one more time. He said he talked to his manager (I think that is who he talked) and I was given 40 free trades. Considering the fact that I trade frequently this is as good as giving me $400. I was really impressed with the whole deal that I closed all my positions in the E*Trade account and transferred all my money to Datek. I also have accounts with Ameritrade and Suretrade and those accounts will be closed pretty soon too. Datek may not be perfect but IMHO they are the best thing out there. regards, Gokhan