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To: David Weis who wrote (43032)5/18/1998 8:01:00 PM
From: Brian Malloy  Read Replies (1) | Respond to of 176387
 
Dell Delivers; HP Eats Crow Agony of Defeat

Dell Computer, the pride of Austin, Texas, and the envy of the personal computer world, just got a little more
enviable. In our last issue, we explained the Dell miracle in detail and reported that some competitors were still
unimpressed. Jim McDonnell, Hewlett-Packard's marketing boss for PCs, insisted in the cover story that his company can deliver a machine to a customer faster than Dell, even though HP ships through a reseller. He dared us to conduct a test. "Try it," he said. "Buy a Dell. See how long it takes you to get one. I guarantee it will take at least a week. If it doesn't, I'll pay for it."

We did. It didn't. He owes us.

On Friday night, April 17, we got on the Internet, logged on to
www.dell.com, and ordered up a state-of-the-art screamer with
one of Intel's just-released 400 megahertz microprocessors.
This baby has 64 megabytes of RAM, a 6.4-gigabyte hard
drive, and a 17-inch monitor, among other features. It costs
only $2,399. We did not opt for overnight delivery (an extra
$30). And to ensure that Dell wouldn't recognize an order from
FORTUNE and give us special treatment, I had the machine sent
to my home. It arrived the afternoon of Wednesday, April 22.

McDonnell is relatively gracious in defeat, but he's not even
considering backing down. "Every once in a while the moons
line up," he concedes. "But as far as corporate customers go, I
stand by my comments." He was willing to pay up, too, but we
decided to let him off the hook, figuring that the appearance of
this article was a high enough price to pay. Besides,
Hewlett-Packard has absolutely nothing to be ashamed of. The
latest data from research firms Dataquest and IDC show that
HP remains the fastest-growing major PC maker on the planet.

pathfinder.com