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To: Due Diligence who wrote (19657)	5/20/1998 11:59:00 AM
From: James Mitchell	Read Replies (1) \| Respond to of 34592

ALL: To: Gennaro (695 ) From: CPM Wednesday, May 20 1998 11:46AM ET Reply # of 698 TeleServices International Group Signs Five-Year Service Agreement with Recovery Network PR Newswire - May 20, 1998 11:27 TSIG RNET RNETW %TLS %FIN V%PRN P%PRN ST. PETERSBURG, Fla., May 20 /PRNewswire/ -- TeleServices International Group Inc. (OTC Bulletin Board: TSIG), a fully integrated provider of outsourced teleservices, today announced that it has signed a five-year service Agreement with Recovery Network (Nasdaq: RNET, RNETW) to provide all call-center operations for the Company's new TeleCare(TM) helpline. Terms of the Agreement call for TSIG to provide operator and line-charge service at a 20-percent competitive-rate discount in exchange for 200,000 shares of Recovery Network common stock and 200,000 warrants to purchase common shares. The Agreement was announced jointly today by William D. Moses, president and chief executive officer of Recovery Network, and Robert Gordon, chairman and chief executive officer of TeleServices International Group Inc. "We are pleased to partner with Recovery Network in their efforts to help those in need," stated Mr. Gordon. "Our state-of-the-art backbone architecture will provide the necessary 24-hour availability and reliability required by such an important service." "TeleCare is a natural extension of our current helpline," said Mr. Moses. "We now fulfill the need to those who want to get counseling in the privacy of their own home and we are providing a cost-effective first step for viewers to enter traditional treatment and recovery programs." Currently, Recovery Network offers counseling services via radio, television and over the Internet. Recovery Network Television and Radio offers a toll-free helpline linking viewers and listeners in crisis with local resources. The helpline is currently being operated by NCADI, a Federal government agency. On the Internet, Recovery Network hosts monthly chat rooms promoted by the Yahoo search engine. TSIG's call-center backbone includes a redundant Lucent Technologies G3 switch, recently upgraded to an R6, which allows as many as 24,000 stations, 4,000 trunks and 5,200 agents. The switch is fully integrated with a MAP Interactive Voice Response System and a EIS Centenium Call Center System complete with Cybernetics Workforce Management Software. Data is shared between a client's master database and also a client's dedicated website. Overall, the system provides unlimited scripting, credit card verification and fulfillment interface, customized qualitative/quantitative reports, call detail reports and production statistics by telephone agent. TeleServices International Group Inc. is an independent provider of fully integrated global teleservices to companies focused on selling products and services through toll-free numbers and the Internet. The Company's wide array of teleservices includes telephone sales/order capturing, customer service and product support as well as direct-response advertising. Visit TeleServices web site at stockprofiles.com, or email cci@tsig.com. SOURCE TeleServices International Group Inc. /CONTACT: Mark Kabbash, President of VistaQuest Financial Public Relations, 212-551-7874, for TeleServices International Group Inc./