To: Elwood P. Dowd who wrote (26402 ) 5/20/1998 3:45:00 PM From: William Hunt Respond to of 97611
ELWOOD ----GENICOM CORPORATION AND COMPAQ CORPORATION PR Wire May 20, 1998, 9:47 a.m. PT Conclude Agreement on Laptop Repair Services CHANTILLY, Va., May 20 /PRNewswire/ -- GENICOM Corporation (Nasdaq: GECM) today announced that its service company, Enterprising Service Solutions (ESSC), has concluded an agreement with Compaq Corporation to provide repair and refurbishment services for Compaq's Presario line of portable computers. The contract precludes GENICOM from releasing any pricing, volume, or duration information. Compaq will utilize ESSC's new, state-of-the-art logistics and depot repair operation located in Louisville, Kentucky. The facility's close proximity to an international transportation and logistics hub enables Compaq's customers to secure 48-hour repair services from ESSC. Paul T. Winn, President and Chief Executive Officer of GENICOM, said, "We are very pleased that Compaq selected our service company to meet the critical repair requirements for its Presario customers. Compaq is known for its premier products, and ESSC's strategic location, world class facility, industry leading systems and technical expertise will continue to support this image with respect to repair service delivery. This combination of a 'best-in- class' systems manufacturer and a 'best-in-class' service supplier provides Compaq's customers with service responsiveness and long-term customer satisfaction." Brian McDevitt, Manager of Business Relations for Compaq commented, "GENICOM's expertise, capability and strategic location were impressive to Compaq and were significant factors in our selection process. Their service capabilities will provide Compaq customers with high-quality, responsive repair from a leading provider of support services." BEST WISHES BILL