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Technology Stocks : Systemsoft Inc. (SYSF) -- Ignore unavailable to you. Want to Upgrade?

To: Jimbo Cobb who wrote (3322)	5/20/1998 4:51:00 PM
From: Eric Jorgenson	Read Replies (2) \| Respond to of 3529

I'm glad to see that a Symantec/Systemsoft retail product has finally come into existence: May 2, 1998 Symantec, SystemSoft offer consolidated fix-it product By Dan Briody Symantec and SystemSoft last week announced that the two rivals will bundle their software products in a joint marketing agreement to create a call-avoidance, problem-resolution software package. To curb end-user calls to OEM technical support and IS help desks, Symantec will bundle PC Handyman with SystemSoft's SystemWizard 1.1 into one product to be used for self-diagnosis and common PC problem repair. SystemWizard offers VoiceView technology, which lets a technical-support person perform end-user tasks at the PC itself. PC Handyman detects viruses and corrects many hardware and software problems. "[Technical support] can cost about $1 a minute, averaging 10 to 20 minutes a call, and some OEMs are taking more than 8,000 calls a day," said Greg Neal, a senior product marketing manager at SystemSoft. The problem-resolution process has four steps. In call avoidance, the software automatically fixes the situation. In call deflection, the problem is referred to an OEM server containing the latest fixes. In call efficiency, the end-user is referred to a technical-support person using VoiceView. In call resolution, the OEM logs calls, surveys results, and adds fixes to the problem-solving server and the software products. SystemSoft and Symantec hope to have the product ship in June priced at $50. SystemSoft Corp., in Natick, Mass., can be reached at systemsoft.com. Symantec Corp., in Cupertino, Calif., is at symantec.com.

To: Jimbo Cobb who wrote (3322)	5/20/1998 5:44:00 PM
From: Eric Jorgenson	Respond to of 3529

A May 8th article in the Boston Globe indicated the drop in PC Card business was spurred by improvements made to Win95. The self-diagnostic capabilities of PC Card and other features are apparently not enough of a draw. PC Card probably still makes sense for NT 4.0 machines, but I presume this will generate only marginal revenues. "A spokesman for SystemSoft said Microsoft has improved the way its Windows 95 operating system works with PC Cards. Therefore, many laptop manufacturers no longer see the need to include the SystemSoft product with their machines."