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To: Tracker who wrote (8668)5/23/1998 2:23:00 PM
From: Tai Jin  Read Replies (2) | Respond to of 16892
 
I also had an order to buy which I believe was not represented in the market. I called customer service and did not get a satisfactory answer. I then sent mail to Tim and to his credit he investigated the situation. I did get an email response and they gave me some free trades, but I still didn't get an explanation as to how and why my bid was not represented.

This was the situation on Friday. I put in a buy of 500 NEOTW at 4 1/2. The bid at the time was higher. Then there was a downtick to 4 1/2 x 4 5/8. I think some trades executed at 4 1/2. Then there was another downtick to 4 3/8 x 4 1/2. I can understand my order not executing because of non-marketability, but I don't understand how the inside bid could have dropped below my bid. After more trades occurred at 4 1/2, there was an uptick to 4 1/2 x 4 5/8. More trades and more upticks, but my order never executed.

Has this happened to anyone else?

...tai