To: Siber who wrote (6292 ) 5/30/1998 8:03:00 PM From: terri acey Read Replies (1) | Respond to
Yes hbohlig...I agree that every site will go down at some point or another. I also do computer tech support and I know people panic when they know the server has to be worked on. In defense of Buckeye, it would have been a good thing if PNLK had pre-warned users when signing in that that it was being worked on. It still wouldn't have been productive to Buckeye but would have abated the stress somewhat. Even AOL annoying as it is when one of their proprietary links is down, will pop up a response that the site is temporarily down and sometimes gives a timeframe. This does alleviate frustrated callers from flooding the tech lines and allows them to workout the problems unemcumbered to some degree. The company I work for has close to 50,000 users and it notifies us AHEAD of time with a date and time when our system is going down. Needless to say, it is VERY inconvenient to us and it affects all of our customers, but it does allow us time to have a contingency plan .
