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Technology Stocks : Compaq -- Ignore unavailable to you. Want to Upgrade?

To: Techie who wrote (26861)	5/31/1998 1:49:00 PM
From: rudedog	Respond to of 97611

Yes I saw that article but I think they are misunderstanding the intent. With John Rando (who headed the unit under DEC) taking control of overall CPQ service, and with more than 22,000 DEC service people (as opposed to the 1500 or so existing CPQ service people, most of whom are Tandem service), I think it is a foregone conclusion which service model will go forward. BTW rumor is that almost all of Rando's people will survive the headcount cuts. CPQ has to do a lot of spin control because warranty break-fix was a big revenue source for the channel in the past, and part of Rando's job will be to try and preserve those relationships. As the article says, there will be a class of service which is offered through the channel but the CPQ presence will be much greater both in terms of escalation and quality. Rando is very familiar with all of these issues as he has been working closely with CPQ since October of 1995 when CPQ selected Rando's Multivendor Customer Services group to unify CPQ's service offerings worldwide. This is the most thoroughly understood and well planned portion of the merger, they have been openly working this discussion for many years and the shifts in service provider status are the reflection of training programs and information infrastructure changes which have been in process for a long time. I would be very surprised if they screwed up this part of the business.