To: dharampal luthra who wrote (2048 ) 6/2/1998 10:57:00 AM From: Streetwise Read Replies (3) | Respond to of 2897
FNTN... in the right place and the right time..... REACHING THE FINANCIAL CONSUMER THROUGH INCREASED USE OF TECHNOLOGY 09:45 a.m. Jun 02, 1998 Eastern NEW YORK, June 2/PRNewswire/ -- According to recent studies from Datamonitor's "IT in Financial Services" series, US insurance and securities firms are increasingly adopting technology to enhance customer service. In 1997 insurance companies and securities firms purchased over $29.3 billion worth of information technology (IT). By 2002 this figure is projected to escalate to $38.5 billion. According to Datamonitor, US insurers and securities firms are the highest spenders on IT versus similar firms in other countries. This due to the larger number of US financial services companies relative to other countries. In addition "US firms are more highly advanced in their IT infrastructure reflecting larger spending on maintenance and investment," said Datamonitor analyst Christine Min. While the changing legislation and structure of the financial services industry is driving technological developments, so too are technological advances changing business practice. As a result major IT suppliers such as IBM, Hewlett-Packard, and Unisys are taking advantage of this opportunity in the lucrative financial services market. "IBM and Hewlett-Packard are shedding their traditional role as hardware suppliers in order to become broad solutions providers," commented Ms. Min. Technology is creating a more sophisticated consumer, and in response to this financial services companies are increasing their customer focus as well as adding value to their products and services. Some of the technologies that these companies are employing are data warehousing, call centers, and intranets, which will enhance efficiency and assist in targeting the specific needs of their clients. The rapid growth of these technologies in the financial services industry is indicative of the trend toward greater customer care. Datamonitor research predicts that intranet software in insurance companies and securities firms will grow at a compound annual growth rate (CAGR) of 68% over the next five years. Data warehousing and call centers are expected to grow at a rate of 27% and 12 % respectively. Datamonitor is a leading strategic market analysis and consulting firm that specializes in the technology, financial services, consumer goods, healthcare, medical equipment, energy and automotive industries. For more information please contact Tara Rummell at 212-686-7400 x162 or visit Datamonitor's Web Site at datamonitor.com SOURCE Datamonitor Copyright 1998, PR Newswire Mark H.