To: Zakrosian who wrote (1192 ) 6/21/1998 7:35:00 PM From: Graham Dellaire Respond to of 1682
Interactive Voice Response System From Periphonics Enhances Student Services At Southwest Texas State Universityperiphonics.com Bohemia, New York...June 17, 1998...Southwest Texas State University in San Marcos, Texas, with an initial purchase of a 60-port VPS 7500 system, recently upgraded to a 96-port Interactive Voice Response (IVR) system from Periphonics Corporation. The system, called CATS, an acronym for Computer Assisted Touch-tone Service, currently uses applications that include obtaining hold information and housing assignments, registration for classes, obtaining class schedules and grade reports, inquiring on the status of financial aid application and awards. "Around 1990, Southwest Texas State decided that an IVR-based registration system would greatly improve service to a student body of more than 20,000 students. To support this decision, one only had to look at the number of successfully implemented systems at other schools," says Voice Systems Analyst Raquel Voytowich. "The system had to have an established track record of reliability," said Student Record Team Leader Randy Young, "and had to be able to support anticipated growth requirements without having to add another unit for every small increment of expansion." After installation of the CATS system, a survey of the student body, taken after the initial registration, showed that 61% of students liked the system, especially the convenience of registering for classes from home. The University is planning to add additional applications, including credit card payment for tuition and inquiry on one's admission status. Periphonics develops, markets and supports products and professional services for Computer Telephony Integration and for Telecom Enhanced Network Services using technologies such as Interactive Voice Response (IVR), speech input, messaging, fax and Web browsers. The Company's products and services automate call and transaction processing, increase call center agent productivity, and often create new revenue streams for our customers. Headquartered in Bohemia, New York (Long Island), Periphonics has systems installed in more than 50 countries. -- # # # --