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Technology Stocks : How high will Microsoft fly? -- Ignore unavailable to you. Want to Upgrade?

To: rudedog who wrote (8493)	6/17/1998 2:32:00 PM
From: cheryl williamson	Read Replies (1) \| Respond to of 74651

Rudedog, Customer satisfaction is one measure of the success a company has with its product offerings. It goes beyond all the specs & performance tests to show just how one company stacks up against another. You'll notice in this article in CRN that SUNW is particularly more successful than CPQ & MSFT in the areas of reliability & support: From Computer Reseller News 06/15/98: techweb.com CPQ doesn't stack up, even against HWP: In the survey, HP took second place with an overall satisfaction rating of 5.3, followed closely by Armonk, N.Y.-based IBM Corp. with 5.1. Compaq Computer Corp., Houston, dropped from its second-place position last year to fourth, earning an overall satisfaction rating of 4.7. NT is not very reliable, but compared to Solaris it is not at all reliable: Phil Tudich, systems engineer manager for San Antonio, Texas-based Tech Now Inc., said he thinks Sun's quality is the best. "We have seven- or eight-year-old workstations which have not been rebooted for eight or nine months," he said. "We can load new applications without rebooting. We can fix [most problems] without rebooting." In comparison, Tudich said NT boxes have to be rebooted once or twice a week. "With Sun, we just have to wipe the dust off the screens," he said. SUNW has much better support: Charles Brown, vice president of operations for Los Angeles reseller Iscomp Systems Inc., said Sun workstations rarely break, and if one does, it gets fixed quickly. "We don't even think about it," he said. Micro Imaging has had to talk to Sun's technical support people maybe four times in the past five years, Leach said. "If it's not an emergency, I can E-mail Sun and still get a response within two hours," he said. "With Microsoft, our developers . . . get a response within 20 hours."