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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: T L Comiskey who wrote (47981)	6/17/1998 8:33:00 PM
From: stockman_scott	Respond to of 176387

More Good Reasons To Buy More DELL: Selections from a very recent Forrester Research profile on Dell: INTERNET COMMERCE LESSONS LEARNED FROM DELL The company now handles more than 1.5 million on-line visits per week and generates more than $5 million in revenue per day. INTERNET COMMERCE OBJECTIVES Dell's Internet objectives are applicable to any company, as they: Make it easier for your customers to do business with you. It's not just about purchasing on-line. In addition to technical support, Dell Online provides customers with: 1) a product configurator to generate on-line quotes; 2) information on order status; and 3) access to other Dell information like product specifications, reporting tools, and newsletters. Reduce the cost of doing business for both parties. In just one example, Detroit Edison credits Dell's on-line process with reducing ordering costs and lead times and improving its ability to efficiently schedule implementation after products arrive. Enhance customer relationships. With Dell's Premier Pages SM, customers can get a customized version of Dell's Web site for their own firm. When they access this customized site, employees see their firm's standard configurations, view purchase history reports, and track PC assets. The end result: increased customer loyalty to Dell. 80% of new consumer business and 50% of new commercial business came from Dell's Web site last year. Just as important, though, is that 40% of new consumers said they would not have purchased from Dell if it didn't have on-line capabilities. DELL'S ON-LINE FUTURE While Dell could kick back and bask in its success, it has instead set its sights on further leveraging the on-line opportunity in two ways: Online 2000. By the year 2000, Dell expects that 50% of its revenue will come from its on-line presence. Dell will do this by integrating its systems with customers' procurement apps and through tighter integration with Dell Service Providers. Virtual integration with suppliers. By aggregating information from its top 20 suppliers, Dell expects to: 1)enhance velocity through the supply chain; 2) trade inventory for information; and 3) reduce costs for all parties. Copyright 1998 -- Forrester Research, Inc. -- A Consulting Firm that helps companies understand and embrace technology change. -----------------------------------------------------------------