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To: John Hauser who wrote (48508)6/22/1998 2:35:00 PM
From: Islander  Read Replies (1) | Respond to of 176387
 
M.Dell, .."computers on the shelf lose 1% value each week, we now have a 40 day advantage over the dealer networks....internet ultimate forum for us. We now get 6 internet visits for each phone call whereas last year was 1 visit per 3 phone calls....internet also represents new forum for customer service, same tech support available on-line as on the telephone...we have profound level of information about each customer which is a big advantage for servicing of customers...still more orders via phone than interenet but this is changing rapidly...we are the suppliers best customers so we get best service from suppliers...WE ARE GROWING AT 4 TIMES OF THE INDUSTRY..."