To: Chuzzlewit who wrote (48842 ) 6/24/1998 12:26:00 AM From: rudedog Read Replies (3) | Respond to of 176387
Chuz - According to the admittedly limited research I have done, these margins are smaller than you suggest in the consumer market. Some Phillips and Sony products provide retailers with margins of less than 10%. By these standards the margins they make on computers look good. If you doubt this, get close to some managers at Circuit City or CompUSA. They make better margins on add-in products like tapes, disks, and other options. Salespeople are incented to 'move those options'. Service contracts are another big margin opportunity. Sales commissions on the options and service contracts may be as high as 10% but on the computers themselves they are more like 2%. Compensation drives behavior. According to a district manager for CompUSA, the approximate standard cost on the low end products for a $799 computer are retailer cost of $660, but the real numbers are affected by rebate programs and other incentives (such as the current $100 'bundle' rebate offers) which can yield a cost to CompUSA as low as perhaps $550. In this case the real price to the customer would be $699 (since he gets the rebate at time of sale) and CompUSA would realize a markup of 27%. This leaves them with pretty slim profit but that's where evidence says they are. You say In this case there are two which I don't understand. In the retail space there is in general no one between CPQ and the end retailer. This is a confusion between the consumer and commercial distribution models which Jim Kelly seems to share, but it's just not true for consumer products. CPQ sells directly to CompUSA according to the guy I spoke with. So at a production cost of $450, this would seem to yield CPQ margins of 20% in the real world case. I do not have access to production costs directly so the numbers I'm using are the '20 questions' variety but I have gotten very similar numbers from several different people so I think they are fairly accurate. Compaq's cost for the unit is more than the cost of components and assembly. It also most include fully absorbed overheads and depreciation, coop advertising etc quite true. I am under the impression that the $450 number includes those costs but since this was information obtained in a casual setting I could easily be wrong about that. Since event pricing action is a predetermined part of the sales strategy for each product cycle and the 'list price' is usually a fiction, it looks to me like the 30% 'target' margin is like the new car sticker price - it's not a number anybody actually expects to pay. Based on the analysis above, with a fudge factor for the costs you mention, CPQ's real margins on consumer low end lines (and probably on the consumer line in general) over the product cycle are probably closer to 20% over the life of the product (typically 120 days for an event cycle). This squares with what I have heard from the consumer people at CPQ who claim margins 'in the 20% range'.I think that Jim Kelley was right on target when opined that what they were doing was fighting for shelf space with loss leaders I am convinced that Jim does not fully understand the difference between CPQ's consumer business and their commercial business especially in the inventory discussions. Why would CPQ be fighting for shelf space when they can't produce enough Presarios to meet demand and have not been able to satisfy backlog since summer of '97? One only has to go out and try to buy a Presario to understand that CPQ has no economic motivation to fight for shelf space, they can't fill the space they already have.