To: CanynGirl who wrote (2506 ) 6/26/1998 9:38:00 PM From: Raven McCloud Read Replies (1) | Respond to of 10081
Wildfire vs. Serengeti. From the pages of Mobile Computing, June Issue. Link: mobilecomputing.com This is a great site with a lot of worthwhile info for those needing or involved with mobile computing. Check it out! June 1998 TELEPHONY WILDFIRE TO KEEP IT SIMPLE WITH ENTERPRISE PRODUCT Four years ago, Wildfire Communications jumped ahead of its time when it stunned the integrated telephony market with speech-recognition technology that managed telephone calls for people on the go. The technology was incorporated into an electronic assistant called Wildfire Gold, which performed secretarial tasks such as answering calls, taking messages, tracking down subscribers and forwarding calls to those subscribers. Wildfire will not match this technological leap with its soon-to-be-released Enterprise Wildfire product, however, at least as far as mobile professionals are concerned. Road warriors continue to look for new ways to access their messages when traveling. One way to achieve this is via bidirectional messaging, a technology that uses speech synthesis to read back messages. Bidirectional messaging will not be a part of Enterprise Wildfire, a telephony package that connects standard telephones directly to a corporate LAN via desktop PCs. Wildfire says it has forgone bidirectional by design. "My belief is that people don't want to hear long messages read to them," says Gary Roshak, vice president and general manager of Wildfire's Enterprise Division. Nevertheless, he adds, "we are experimenting with the technology and will bang on it hard before we deliver it." In the meantime, General Magic has included an e-mail reader in Serengeti, its electronic communications assistant. According to industry analyst Andy Seybold, Serengeti is superior to Wildfire not only because of its e-mail reader but also because of its ability to understand conversationlike sentences rather than the terse commands required by Wildfire. Still, the first version of Enterprise Wildfire, slated to be released this summer, will have no dearth of snappy new features. One will give subscribers access to information stored in contact managers. Subscribers will be able to call their Wildfire voice mail and, through a sequence of voice commands, tell the virtual assistant to add a phone number to the contact manager database. The call goes over the network to a server running Wildfire software and then through a low-cost ISDN primary-rate interface card to a PBX or directly to the telephone network. What appears in the contact manager is the phone number, although the subscriber will be required to attach the appropriate name manually or vocally. Wildfire Communications also is working on technology that recognizes spelling (and would enable users to enter names manually) as well as a universal serial bus (USB) implementation for notebooks. These innovations will be funded by a fourth infusion of venture capital, reported to be in excess of $12 million, from Microsoft, Intel and Matrix Partners, a venture capital group. While neither Microsoft nor Intel has a seat on Wildfire's board of directors, the dynamic duo's interests will support their vision of the "connected PC." For Microsoft, this in part means utilizing Wildfire technology in its Outlook contact manager software. The long-term benefits, Roshak says, will be seen in Microsoft's forthcoming Windows NT 5.0 Server operating system, over which Microsoft plans to run telephony. To work more closely with Microsoft, Wildfire recently created a division near Redmond, WA, with about 25 employees. Roshak says Wildfire also will work closely with Intel to optimize the product for Pentium processors with MMX technology. -- Cynthia Bournellis CurtCo Internet Services Copyright c 1998 CurtCo Freedom Group.