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To: CanynGirl who wrote (2522)6/27/1998 9:21:00 PM
From: flickerful  Read Replies (2) | Respond to of 10081
 
sierra....

no problem, it's
good to hear back from you...

i agree with your assessment of key issues:
feature differentiation for each carrier... targeting small business... service industries..... AND, finally, that
speech and intelligent agents are the key...

here is a link to pc magazine's june issue 2001: computing in
the new millenium
.
simply because it is long and fragmented, i won't copy the text,
but have a look at the section on AGENTS...
it is one of the more comprehensive & lucid discussions i've seen.

it will reinforce all of the above....