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Technology Stocks : Cabletron Systems (CS: NYSE) -- Ignore unavailable to you. Want to Upgrade?

To: john dodson who wrote (4247)	6/30/1998 6:46:00 PM
From: Captain James T. Kirk	Respond to of 8358

Cabletron Scores High in Service and Support Survey Aces the Competition in Technical Support for Switching Products When cost-conscious IT executives evaluate an internetworking vendor and its products, purchase price is only one part of the equation. Cost of ownership over the lifetime of the product -- the key area of Service and Support -- is just as critical. In a Network World magazine survey sponsored by Deloitte Consulting, a total of 646 IT managers rated the major network hardware vendors on five key indicators: Cost, Reliability, Repair Service, Technical Support, and overall Service and Support. Among buyers of switching products, Cabletron scored a 91 on Technical Support -- five to six points ahead of competitors 3Com Corp., Bay Networks, Inc., and Cisco. Cabletron also topped the field in the category of Prompt Response to Problems. Customer Satisfaction at RISD Steven Boudreau, manager of network services for the Rhode Island School of Design, appreciates the maintenance program Cabletron designed to assign different levels of tech support to devices, depending on their importance to the network. Thirty-five 100 Mbps Ethernet backbone switches at RISD, for example, are covered under Cabletron's Parts Express program -- which provides an on-site technician and replacement parts within four hours, 24 hours a day. Boudreau first took advantage of the program in May, when a switch appeared to have failed. "Within three hours, I had a new 100 Mbps switch," he said. "It turned out it wasn't a hardware problem, but a software configuration issue. But still, there were no questions asked. It was terrific." (A full report on the Deloitte Consulting survey can be found in the June 15, 1998 issue of Network