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Technology Stocks : CheckFree (CKFR) -- Ignore unavailable to you. Want to Upgrade?

To: D Mueller who wrote (5653)	7/7/1998 9:17:00 AM
From: Gregg Soster	Respond to of 8545

> Customer service does count for a lot! And when you have a problem that can be resolved quickly and professionally that $5.95 or $9.95 monthly fee is that much more of a value. Don< This is precisely why I said that MSFDC using a third party for customer service is good news for CKFR. VISA Interactive's third party service provider was terrible, to the point that many VI banks own customer service department for regular banking was taking a heavy hit because customers could not get satisfaction from the bill pay customer service. MSFDC is looking down the barrel of a loaded gun... Gregg

To: D Mueller who wrote (5653)	7/7/1998 11:05:00 PM
From: BitWizrd	Respond to of 8545

>>>It turns out that it was not Checkfree's problem, or at least they were not the cause of it. They said they tracked the payment to the biller and that the payment had been bundled with others for payment on that date. <<< Sometimes CheckFree sends a paper check with payments for up to 30 customers who happen to have selected the same payment date. It happens rather a lot for big merchants who are nonetheless unable to receive payments electronically. It comes with a list of the customers and how the aggregate credit should be distributed across the group of payers. This is a very manual process for billers, and they hate these check-and-list payments because they are expensive to post. You're right, this was Frontier's fault, but I sure wish there was a way to motivate these guys to receive electronically. Regards.