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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: David Weis who wrote (50018)	7/8/1998 9:33:00 AM
From: Patrick E.McDaniel	Read Replies (3) \| Respond to of 176387

ATTENTION ALL!!!!!!!!!!!!!Simple as 1,2,3 Dell is #1 again in all areas!!!!!! 1.Dell Moves To Top Position in Second Quarter 1998 Corporate Notebook Customer Satisfaction Ratings... The Dell customers in the sample revealed that Dell notebooks have fewer failures and are more durable than other top tier vendors' products. In addition to the reliability issue, Dell appears to be more responsive to its customers, willing to maintain closer customer contact, and to take accountability for their product. Dell's 2Q98 customer satisfaction scores tested significantly higher than Compaq's in all 14 categories covered, and significantly greater than IBM in all areas save out of box quality and overall satisfaction. Dell's scores also tested significantly higher than Toshiba in all categories except for availability. Compaq's customers perceive the company's shortcomings as more product related, many having experienced significant DOAs and ongoing reliability problems for certain models. Compaq's notebook satisfaction scores do not measure up to the competition nor to its own customers' expectations in the areas of product design, out of box quality, long-term reliability/durability, and overall hardware quality/reliability. Compaq's notebook satisfaction scores are also below average for price/performance and total cost of ownership. 2.In the Intel Server customer satisfaction ratings, Dell and Hewlett-Packard (NYSE:HWP - news) take top honors, followed in the rankings by Compaq and then IBM. HP is only marginally behind Dell in the scoring, specifically due to pricing issues. 3.In the corporate desktop customer satisfaction ratings, Dell again takes the top position, followed by HP, Compaq and Gateway (NYSE:GTW - news). IBM trails with its principal weak spots noted as delivery and set-up, on-site service, overall hardware quality/reliability, and the pricing issues. biz.yahoo.com I am very satisfied!!!!!!!!!!! :o)