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To: sammaster who wrote (2355)	7/17/1998 2:26:00 PM
From: David A. Irvine	Respond to of 44908

Samir, My impression is that you simply do not understand what is being said. I think it says: CCI sold 1 million CDs last year (simple enough). CCI has 1.5 million customers (simple enough - at some point, CCI has dealt with 1.5 million individual customers, but obviously everyone did not buy a CD from CCI last year) CCI has a retention rate of greater than 80% (again, simple enough - of the people who buy from CCI, over 80% buy again from CCI at some point [I assume that is what is meant by retention rate - correct me if I am wrong]) Perhaps you should explain more clearly why you think "this does not compute?" The only reason I can think of is because you are assuming all 1.5 million customers should have bought a CD last year. Is that the cause of your misunderstanding? I hope this helps. -Dave <<< actually that is another thing i don't understand... they say they have 1.5 million customers but only sold 1 million cd's last year and claim they have over 80% retention rate this does not compute samir >>>