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To: Saul H Rosenthal who wrote (2847)7/20/1998 2:51:00 PM
From: JC  Read Replies (2) | Respond to of 10081
 
Saul- The training is done by the resellers I believe. As a matter of fact, I think the salespeople from the resellers will do the training as far as I know. So that leaves the only support personell on the Tech support hotline.



To: Saul H Rosenthal who wrote (2847)7/21/1998 11:52:00 AM
From: Sea Otter  Read Replies (1) | Respond to of 10081
 
Saul,

As to support personnel/training in the model, I felt this
would be broken out into the NOC Admin and Reseller
line items (Resellers first line of support/training, NOC
second). I don't know if this is even remotely
valid, but that was the thought.

Sea Otter


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