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Non-Tech : Web Street Securities (WEBS) -- Ignore unavailable to you. Want to Upgrade?

To: wlcnyc who wrote (470)	7/22/1998 7:35:00 AM
From: Linda Kaplan	Respond to of 1339

Yipes, Bill! Did you get them to make good on the double fills? They really should keep their grubby hands off our orders, not change them without talking to us. My other brokers don't take decimal orders online, but take them verbally. If I'd placed one they would have phoned me about the change; they wouldn't change my order without discussion with me. Whoever wrote you should note that it's a web site, not a web sight. Thought in the case of Web Street, it IS a web sight. :-) Linda

To: wlcnyc who wrote (470)	7/23/1998 8:47:00 AM
From: Linda Kaplan	Respond to of 1339

Some of you will recall that on Tuesday, July 21, I wrote asking for a check for $14,200 on Thursday, July 23. You'll also recall that John Putman replied that the check can't go out till July 23rd. All that might have seemed clear to you. When I checked my account this morning, I found that the online information in Account Access as well as Trading Pit, indicated a $325 liability in my account. I phoned and couldn't reach Customer Service after waiting on hold for 12 minutes, so talked to a broker. He said that the check for $14,200 went out on July 22. He also said that while all online info indicates a cash deficit, there is money in the money market which has been applied to that deficit, and there's actually a $96.55 cash balance. I'd intended to leave a cash balance, so I could transfer out the stocks by electronic means, leaving the cash, so it wouldn't be a full account transfer, which is much slower. I expect the information I was given by the broker was incorrect, and that I will be told I owe them cash. If they had properly waited till the 23rd to send the check (as I requested and they confirmed), and properly not sent me more cash than I actually have available, then I wouldn't be in a liability status. Of course, who knows if I'm in a liability status or not? Both online sources say I am, and no money market balance is indicated there. This is the kind of thing that can drive you CRAZY in dealing with Web Street Securities, and which never happened with any of the half dozen brokers I've dealt with for decades. My advice: Keep your sanity (as much as you've got, anyway). Find another brokerage house. PS: Joe Fox never returned my call. Linda