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To: Rob S. who wrote (11457)	7/23/1998 2:49:00 AM
From: Ed Zhao	Respond to of 164684

Did some analysis about the new account/repeat order figure, I found a disturbing trend: The percentage of existing customer (customer joined prior the beginning of the quarter) that placed orders in a giving quarter continue to slip. 09/30/97 66% 51% 12/31/97 84% 65% 03/31/98 75% 58% 06/30/98 66% 52% The first colum represent the high end of estimate and the second column the low end. To simplize the calculation, a couple of assumptions are made: 1. All new customers made a purchase during the quarter. 2. Approx. 5-10% of all (new and existing) customers made 2 orders during any given quarter and no customers made more than 2 orders. XZ BTW: following all your post regarding the CC. Thanks very much!