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Technology Stocks : MRV Communications (MRVC) opinions? -- Ignore unavailable to you. Want to Upgrade?

To: Terence Kennedy who wrote (9731)	7/30/1998 4:11:00 AM
From: Saul Feinberg Jr.	Respond to of 42804

Well, for what it's worth, maybe the new Xyplex support personnel can teach MRV a thing or two about support. After all, the Xyplex personnel supposedly won awards for support. And I know how it is. You might have spent too much time with MRV to really want to even try them again. Like I said, more money begets money. (that is , if MRV had one extra technical engineer, maybe they could have attended to you sooner) But I think you're otherwise positive feelings about MRVC's technology and price competitiveness, as well as the many great notes (from other engineers) I hear about MRV'c fiber optics expertise, does give me a good feeling. Too bad, you could have been a good customer. But hey, at least, I got a new friend without whose story, I could not have verified some of the misinformation in this thread. Thanks, terry.

To: Terence Kennedy who wrote (9731)	7/30/1998 4:23:00 AM
From: Saul Feinberg Jr.	Respond to of 42804

Terry, Correct me if am wrong. But the 208's came out way before the competition, right? Unfortunately, I believe that anything that is totally new can be unreliable. Not because of the 100% the company's fault, it's just hard to test every possible scenarios with a high tech product. Just like Xdsl right now is not so reliable, etc. Microsoft's Windows 1.0 was also very buggy, before 3.0 came out ...

To: Terence Kennedy who wrote (9731)	7/30/1998 12:45:00 PM
From: WebDrone	Read Replies (1) \| Respond to of 42804

Terrence- thanks for your posts. I appreciate you taking the time to share your experiences. As a MRVC investor, I expected the company to be engineering based, and very light on customer support. That's no longer acceptable to me. MRVC bought Xyplex, and I believe this was done, in part, to address these issues of customer service. Xyplex is said to be very good at supporting the customer, and in the conference call before this last one, I recall something being said about Nbase personnel being retrained in customer service while Xyplex personel were being trained on Nbase products. Anyone else remember this? Xyplex has not been "in the fold" very long; it is my hope that they will help Nbase with their customer service problems. This is too late to help you. I for one appreciate your post. It's not too surprising to me, but it is still disapointing to hear about. I hope the company will improve- they are taking steps, IMO. I hope those steps work. WebDrone