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To: Amsterdam who wrote (335)7/30/1998 2:03:00 PM
From: TheRainmaker  Read Replies (1) | Respond to of 439
 
CIBC Oppenheimer,Stephen J. Murphy, "Call Center Industry Update" Page 3 United States: December 15, 1997

He says in 1996 industry sales were:

Systems 3.2 Billion
Inbound Call Processing 1.8 Billion
IVR 600 Million
Logging 150 Million
Software i.e CIS 1.2 Billion
CTI Middleware 150 Million
PSTN Software 100 Million
Components 100 Million
Outbound Call Processing 600 Million

Take care